We provide you with the unique opportunity to study tourism and management's academic and practical aspects and gain first-hand industry experience. It covers all the integral features and concepts of the tourism and travel sector, including visitor attractions, hotels, leisure centers, theatres, events, business tourism, music venues, and travel.
We provide you with the unique opportunity to study tourism and management's academic and practical aspects and gain first-hand industry experience. It covers all the integral features and concepts of the tourism and travel sector, including visitor attractions, hotels, leisure centers, theatres, events, business tourism, music venues, and travel.
A project network is a graphical representation of the project’s tasks and the relationships between them. It helps identify the critical path of the project, which is the longest sequence of dependent tasks that must be completed on time for the project to be finished by its due date.
Learning outcomes
Introduction to project networks and their significance.
Detailed explanation of constructing project networks, including:
Identifying tasks and activities.
Determining dependencies between tasks.
Using Precedence Diagramming Method (PDM) to create project networks.
Learn to develop a comprehensive project schedule that aligns with project objectives and constraints.
Gain proficiency in using scheduling tools such as Gantt Chart, Critical Path Analysis, WBS, and software to create, update, and monitor project schedules.
Understand the importance of resource management and its impact on the project schedule.
Develop skills to manage project changes and adjust schedules accordingly.
This comprehensive course is structured around the Textbook of “Project Management The Managerial process” authored by Larson and Gray. This course offers a deep dive into the essential principles of Project Management (PM) and some of its main theories, trends and practical applications. In an era where effective project execution is synonymous with business success, this course is meticulously designed to underscore the critical importance of project management skills in navigating the complexities of today’s business landscape.
Learning Outcome of Lesson 5:
01 Understand estimating project times and costs is the foundation for
project planning and control.
02 Describe guidelines for estimating time, costs, and resources.
03 Describe the methods, uses, and advantages and disadvantages of
top-down and bottom-up estimating methods.
04 Distinguish different kinds of costs associated with a project.
05 Suggest a scheme for developing an estimating database for future projects.
06 Understand the challenge of estimating mega projects and describe steps that lead to better informed decisions.
07 Define a “white elephant” in project management and provide examples.
The lesson content include lesson powerpoint, exercises, reading materials, group work suggestins and a formative assessment.
This lesson In this course, learners will embark on a journey through the multifaceted domain of business ethics. The lesson starts with a definition and investigation into the meaning of ethics and philosophical value of ethics. It then moves into the discussion of the meaning, characteristics and strategies of business ethics. The lesson also explores the meaning, importance and challenges of global business ethics.
Learning Outcomes:
Define ethics and explain its importance in the business context.
Outline the philosophies and values that shape personal ethical standards.
Identifying Ethical Dilemmas in Business: such as conflicts of interest, insider trading, bribery, and corporate social responsibility.
Frameworks for Ethical Decision-Making: such as consequentialist and deontological approaches, stakeholder analysis, and the concept of corporate governance.
The Impact of Business Ethics on Stakeholders: Discuss how ethical or unethical business practices affect different stakeholders, including employees, customers, suppliers, the community, and shareholders.
Ethical Leadership and Organizational Culture
Regulatory Environment and Ethics: laws and regulations governing ethical business practices, such as anti-corruption laws, consumer rights, and environmental regulations.
Global Business Ethics: The challenges and considerations of ethics in the global business environment, including cultural differences, international laws, and global corporate citizenship.
Strategies for integrating ethical practices, CSR initiatives criteria into business planning and operations.
These materials contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in management or are interested in the issues. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for management and provide essential information to explore the topic further.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
The business environment is characterised by volatility, uncertainty, complexity and ambiguity, which calls for a balanced and flexible way of managing project work. Hence awareness and confidence in the application of various methodologies and approaches fitting specific project and organisational context are essential for project management specialists today.
The module will introduce students to core concepts in project management and enable them to develop crucial project management skills required to deliver projects successfully in organisations. Specifically, students will gain in-depth understanding of the project management life cycle, project management strategies and project management software tools such as Microsoft Project.
Lesson one equips students with the skills to effectively use project management tools and strategies, enhancing business performance and sustainability practices. It emphasizes critical evaluation of project life cycles and strategies, along with practical application using project management software for team-based planning and presentation.
Learning Outcomes
Identify key project management tools and critically discuss how they can be used effectively to manage and enhance business performance
List and explain the stages of the project life cycle
Critically evaluate the effectiveness of project management strategies deployed by organisations and determine their suitability for a given project
Undertake impact assessment of a given project for the purpose of ascertaining the appropriate sustainability and corporate social responsibility strategy for a business organisation
Show teamwork, analysis and presentation skills by using project management software (e.g. Microsoft Project) to manage projects and present the project plan employed.
All lesson materials include reading materials, various exercises, activities, and assessments. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
We wish you all the best for the study, and should you have any further questions, please get in touch.
Dive into the world of Management Accounting (MA), a crucial segment of accounting tailored for internal business use. An important decision making tool for all businesses that want to achieve success. This course is designed to empower budding managers and entrepreneurs with the skills to make informed decisions. You’ll explore the intricate workings of costing, pricing, resource utilization, and financial decision-making.
This is the first lesson of this courses. Learners will explore the basic introductory concepts in Management Accounting. The main areas covered are:
The Role of Management Accounting: Uncover how MA is pivotal in the overall Management Information System (MIS) framework. Understand its unique position and how it differs from other financial roles, providing a strategic edge to management.
Decision-Making Mastery: Gain insights into the decision-making process at various managerial levels. Learn how to navigate through complex business scenarios with ease.
**The Learning Outcomes are: **
Explain what is meant by Management Information System (MIS)
Explain the Financial Management function
Distinguish between Financial Accounting and Management Accounting
Identify the users of accounting information
Explain the qualitative characteristics of accounting information
Ethics of accounting & implications
Assess the impact of MIS on the organisation
This course is suitable for candidates in Grade 5, 6 (A level and further education), further education and higher education level students, or those who wish to pursue a career in enterprise and entrepreneurship. Whether it is beginners or professional, this course is designed to build on your interest and passion for accounting and management, and provide essential information to explore the topic further.
All lesson materials include reading materials, various exercises, activities, and assessments. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This lesson aims to build upon the understanding from previous lessons, and develop an understanding about the concept, types, importance, implications of teams and groups in organisational success.
The learning outcomes are:
Evaluate the Rise of Team-Based Structures
Analyze Group Dynamics
Distinguish Between Groups and Teams
Differentiate Groups and Teams Types:
Explore Team Development Theories:
Define Team Effectiveness
Assess Contributions to Organizational Effectiveness
Understand and interpret Belbin’s Team’s Role theory and its application
There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or to gain a fuller picture of the topics and issues relating to the topics.
Materials include:
A complete PowerPoint presentation covering key concepts and topics
Case studies for in-depth class analysis.
Readings on change management theories and examples
Interactive resources showcasing diverse types of organisational teams and groups
Homework: Reflective questions on the role of teams, groups on organisational effectiveness
These materials contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in management or are interested in the issues. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for management and provide essential information to explore the topic further.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This lesson aims to build upon the understanding from previous lessons, and develop an understanding about the history, concept, types, importance, implications of organisational theory.
The learning outcomes are:
Understand the origin and development of organizational theory
Define what organizational theory is?
Key Theoretical Frameworks: Examine and describe significant organizational theories, including classical, neoclassical, and Weber’s theory.
Explore contemporary organizational theories and their relevance in today’s business context.
Analyze and contrast different organizational theories, highlighting their unique attributes and applications.
Critical Examination of the theories
Practical Implications
There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or to gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide.
Materials include:
A complete PowerPoint presentation covering key concepts and topics
Case studies for in-depth class analysis.
Readings on change management theories and examples
Interactive resources showcasing diverse types of organisational change
Homework: Reflective questions on the role of organisational change, strategies and approaches
These materials contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in management or are interested in the issues. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for management and provide essential information to explore the topic further.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
Cancun, Mexico, once a quaint destination, has transformed into a bustling tourist hotspot, drawing visitors with its pristine beaches and ancient ruins. However, this shift has brought about various challenges that offer valuable insights for other tourist destinations worldwide.
The learning outcome of this lesson:
Understand the transformation of Cancun, Mexico, from a small destination to a popular tourist hotspot.
Recognize the environmental impact of mass tourism/over tourism on delicate ecosystems, such as coral reefs and mangroves.
Using sustainability concepts and theories (such as Carrying Capacity, Destination Life Cycle Model, Tourism Self-Destruction Theory) to analyze the challenges and complexities of balancing tourism development with socio-cultural and environmental conservation.
Examine the disparities in the socio-economic benefits of tourism for local communities, particularly among ethnic populations.
Evaluate the social and economic consequences of large-scale hotel developments in tourist destinations.
Formulate policy suggestions and recommendations to promote sustainable tourism practices in Cancun, Mexico, and similar destinations.
Apply the lessons learned from Cancun’s experience to other tourist destinations facing similar challenges.
Develop a comprehensive understanding of the importance of responsible tourism and its role in long-term destination sustainability.
In summary, the destination is an exemplary case demonstrate these significant impacts:
Impact of Mass Tourism:
The surge in tourist numbers has taken a toll on Cancun’s fragile ecosystems, including coral reefs and mangroves, emphasizing the need for responsible tourism practices.
Unequal Benefits and Power Imbalance:
While tourism can be an economic boon, it doesn’t always benefit the local population, particularly ethnic communities who often grapple with low wages. This imbalance threatens the sustainability of the destination’s resources.
Social, Cultural and environmental Concerns of Big Business:
The proliferation of massive hotels can exacerbate issues such as leakage of tourism revenue from less developed areas and social inequality and stratification within the destination.
Policy Recommendations:
This lesson concludes with a set of policy suggestions and recommendations aimed at fostering sustainable tourism development in Cancun and beyond.
This course, “Selling the Travel and Tourism Products and Services” is designed to introduce to the learners an understanding of the nature and characteristics of the travel and tourism products and services and equip them with the knowledge and skills required to sell effectively in a retail travel environment.
This course is suitable for candidates in Grade 5, 6 (A level and further education), to university-level students; or those who wish to pursue a career in the travel and tourism industry.
All course materials are developed using real case studies, a variety of exercises, activities, and assessments, including supporting worksheets, reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. There are also three assessments suggested at the end of the unit aiming at the three learning outcomes. For all the activities, exercises, and assignments, there are teacher answers provided.
Learning Outcomes
On finishing this course, learners are expected to achieve these three learning outcomes:
Learning Outcome 1: Know the basic element of tourism and travel; the key difference between selling service and goods; the concept of tangibility and intangibility; and the concept and the nature of service marketing;
Learning Outcome 2: Know the basic selling process and strategies in retail travel environment; know the meaning and tactics of upselling and cross-selling, trading up and down, revenue enhancement; and develop skills to conduct a retail sale in a face-to-face situation;
Learning Outcome 3: Have working knowledge about retail travel agency visual merchandising practice. These could include window displays, interior displays, retail space allocation, travel brochure racking, Point-of-Sale displays.
Lesson Sequence:
Learning Outcome 1
Lesson 1 Introduction (13 slides)
Lesson 2 Concept and characteristics of tourism products and services (41 slides)
Lesson 3 Selling dreams and expectations (32 slides)
Lesson 4 Marketing mix (30 slides)
Lesson 5 Value, value proposition, and value-added (44 slides)
Learning Outcome 2
Lesson 6 Trading up and down, upselling and cross-selling (28 slides)
Lesson 7 Revenue, and revenue enhancement (18 slides)
Lesson 8 Personal selling in retail travel and tourism (40 slides)
Learning Outcome 3
Lesson 9 Basic visual merchandising in retail travel (52 slides)
This lesson contains the full unit of Learning Outcome 3 of the course.
Course materials include:
Complete PowerPoint presentations covering key concepts and topics
Case studies for in-depth class analysis.
Readings on change management theories and examples
Interactive resources showcasing diverse types of organisational change
Homework: Reflective questions on the role of organisational change, strategies and approaches
Assessments suggestions for Learning Outcomes 1, 2 and 3.
We wish you all the best for the study; and should you have any further questions, please get in touch via email.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This lesson aims to build upon the understanding from previoius lessons, and develop an understanding about the concept, types, importance, implications of organisational change. It also explore the possible methods and strategies that can manage change resistance and implement changes effectively.
The learning outcomes are:
Understand the concept and importance of organisational change
Examine why do organisations change
Identify types of organisational change and their impacts
Identify the drivers and forces for change
Compare changes vs transformation vs translation
Understand what change resistances are and their imapcts
Understand change management approaches that can manage and mitigate change resistance
Approaches and strategies to effectively manage and implement organisational change
Materials include:
A complete PowerPoint presentation covering key concepts and topics
Case studies for in-depth class analysis.
Readings on change management theories and examples
Interactive resources showcasing diverse types of organisational change
Homework: Reflective questions on the role of organisational change, strategies and approaches
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
The lesson is aimed at introducing what organizational culture is, its components, and its significant impact on an organization’s performance. The objectives include enabling students to identify different elements of organizational culture, comprehend how culture affects employee behavior and organizational outcomes, and understand strategies for shaping and modifying organizational culture for improved performance and employee satisfaction.
The content of this lesson includes:
Detail the nature, types, scopes, features, and elements of culture and organizational culture
Evaluate the characteristics and importance of organizational culture
Identify the principle and key dimensions of Hofstede’s culture theory
Identify the elements of high, low and toxic culture in an organisation
Identify problems associated with cultural change
Measurement of culture
How culture can be a competitive advantage?
Review relationships between organisation culture and control.
Materials include:
A complete PowerPoint presentation covering key concepts and topics
Case studies for in-depth class analysis.
Readings on cultural theory and examples of cultural influence.
Interactive resources showcasing diverse organisational cultural expressions, features and characteristics.
Worksheets for activities focusing on culture, organisational culture, national culture and cultural change.
Homework: Reflective questions on the role of organisational culture and its impacts.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This lesson builds on the concepts from Lesson Five, offering a more focused exploration of organizational design’s impact on business performance and practical methods for enhancing effectiveness.
The content of this lesion includes:
Understand the concept of organisation optimization
Understand the concept of organisational design
Define organizations in terms of structural contingency theory
Identify size, technology and environment as the key contingencies to organisation structure
Analyse the relationship between Organizational design and business performance
Evaluate organizational design methods:
Assess the role of organizational culture in design:
Perform an organizational diagnosis and propose improvements to the structure
Materials:
An advanced PowerPoint presentation with detailed notes on the above topics.
Case studies for in-depth class analysis.
Worksheets for activities focusing on delayering and empowerment, job role balancing, and communication mapping.
Readings on change management and structural adaptation in response to market changes.
Homework: Assignment to develop a proposal for improving the organizational design of a given company, incorporating elements such as cultural change, responsibility centers, and performance measurements.
This lesson is aimed at enhancing learners’ abilities to not just understand but also apply principles of organizational design in ways that measurably improve business performance. By the end of this lesson, learners will be equipped with advanced tools and methodologies to assess and implement effective organizational design strategies.
The Managing Organizational Excellence course is designed to equip learners with the essential skills and knowledge necessary for effectively managing modern organizations and to apply them in real-life situations. This course is suitable for learners ranging from beginners to professionals, with age ranges varying from 15 to 45 and beyond. Participants will explore key principles and practices in organizational management, gain hands-on experience through practical exercises, and develop a comprehensive understanding of the strategies needed to drive organizational success. This course is suitable for business students, teachers, managers, employees, and aspiring leaders across various industries.
This full course resource covers a comprehensive range of topics in managing organizations, with a mix of lectures, practical exercises, case studies, worksheet, quizzes, tests, group projects to assessments. Teachers and students could adjust the course duration and content as needed based on the specific needs of your target audience and the depth of knowledge you want to impart.
Course Objectives:
Understand the fundamental concepts of organizational management.
Develop effective leadership and communication skills.
Learn strategies for optimizing team performance and productivity.
Explore change management techniques and their impact on organizational success.
Gain insights into strategic planning and decision-making processes.
Enhance conflict resolution and negotiation skills.
Foster a culture of innovation and adaptability within the organization.
Evaluate and reflect on some of the key global and contemporary issues in organizational management
There are three thematic sections in this module:
Part I. Introduction to Organization and Management and Managing Organisational Setting
1.Introduction to Organizational Management: Concepts and Definitions
2. Understanding Management and Managers’ Roles and Functions
3. Organizations Froms, Models, and Types of Businesses
4. Organizational Structure and Characteristics
5. Improving Organisational Structure
6. Managing Organisational Design
7. Managing Organisational Culture & Diversity
8. Managing Organisational Change
9. Organisational Behaviour
10. History of Management Science
Part II. Managing Organisation People
11. Essentials of Human Resources Management
12. Leadership Styles and Theories
13. Team Dynamics and Performance
14. Effective Communication in Management
15. Motivation and Satisfaction
16. Employee Engagement
17. Power, Politics and Conflict
18. Decision Making in Management
19. Learning in Organisation
20. Comparative Study of HRM and IHRM
Part IV. Managing Business Ethics and Responsibilities
21. Legal and Ethical Aspects of Management
22. Managing Nonprofit Organizations
23. Corporate Social Responsibility
24. Organizational Sustainability and Circular Economy
25. Stakeholder Engagement
26. Ethical AI and Technology Management
Part V. Managing Organisational Environment
27. Customer Relationship Management (CRM)
28. Supply Chain Management and Logistics
29. Marketing and Sales Strategies
30. Quality and Process
31. Supply Chain Management
32. Managing environment
33. Financial Management and Budgeting
34. Strategic Planning and Implementation
35. Crisis Management and Planning
36. Innovation and Technology in Organizations
37. Globalization and Contemporary Organizational Issues
There are also Three suggested exams that can be used to conclude the module study.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This Lesson Four aims to provide learners with insights into the relationship between organizational structure and business performance, and to equip them with practical understanding about the methods to enhance organizational effectiveness.
The content of this lesion includes:
• The relationship between organisational structure and business performance
• The time effect of organisational effectiveness
• Methods that can be used to improve organisational structure
o Make culture matter
o Responsibility centre
o Performance measurement
o Delegation, empowerment and delayering
o Balance job role and workload
o Communication flow
• Change organisational structure
Materials:
• PowerPoint presentation outlining key concepts and methods.
• Case studies for in-class analysis and discussion.
• Activities and discussion materials
• Homework assignments and independent readings
This lesson is designed to give learners the tools to critically assess and improve organizational structures. The concepts and practices covered will be instrumental in enhancing the overall performance and competitiveness of any business.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This Lesson Four aims to provide learners with an in-depth understanding of different organizational structures, their characteristics, and the impact these structures have on the efficiency and effectiveness of an organization.
The class includes interactive class exerices, and lecture materials. The lesson contains these main topics:
The concept of organisational structure
Types of organisational structures:
* Hierarchical vs horizontal structure
* Centralization vs. decentralization
* Tall vs. flat structure
* Mechanical vs. organic structure
* Formal vs. information structure
* Others: matrix, network, entrepreneurial, divisional and so on.
Features, advantages and disadvantages of different types of structure
Identify the factors that affect organizational structure
Discuss the relationship between organization structures, and organizational performance
The materials contain:
A comprehensive PowerPoint presentation covering all key topics.
Case studies and real-world examples for analysis.
Interactive team and class exercises designed to reinforce learning.
Recommended readings and resources for further exploration.
Assigned homework of textbook reading and independent study
This lesson aims to equip learners with the knowledge to understand and analyze the various organizational structures and their implications on business operations and management. The understanding gained here will be crucial for future lessons focusing on specific management functions within these structures.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This Lesson Three aims to deepen the understanding of organizational concepts and types. It will explore the various types of organizations, business types, their characteristics, and how different organizational concepts influence management practices.
This is lesson 3 of this course. It contains these main topics:
Introduce organisations, what an organization is and how the concept of an organization has changed
What the purpose of organisation in society and their role in business world
Types of organisations
Types of businesses and the purpose of the different types of businesses
Distinguish between public and private sectors
Understand organisational environment and elements
Lesson Three contains interactive and practical approach designed to help learners apply theoretical knowledge to real-world scenarios. The materials contain:
A comprehensive PowerPoint presentation covering all key topics.
Interactive team and class exercises designed to reinforce learning.
Recommended readings to deepen understanding of the subject matter.
Assigned homework of textbook reading and independent study
The lesson provides crucial insights into the nature of organizations and the various concepts that define them. Understanding these foundational aspects is essential for effective organizational management and prepares students for more advanced topics in the course.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
Building upon the foundational concepts introduced in Lesson One, Lesson Two delves deeper into the concept of management and the roles, responsibilities, and skills of managers within the organizational context. This lesson aims to provide a comprehensive understanding of what management entails and the crucial role managers play in achieving organizational objectives.
This is lesson 2 of this course. It contains these main topics:
Define management
Describe the basic functions and process of management
Understand the role of managers
Distinguish between management efficiency and effectiveness
Explain who are managers and how the role of a manager has changed
Identify the levels and types of managers in organisations
Describe the essential skills managers need for effective management
This lesson sets the foundation for the course, providing students with an understanding of the basics of organizational management. The subsequent lessons will delve deeper into each of these areas, expanding on the concepts introduced here. This lesson also introduces the learning outcomes, learning content, course outline, learning approaches, key textbooks, and assessment methods.
The materials contain:
A comprehensive PowerPoint presentation covering all key topics.
Interactive team and class exercises designed to reinforce learning.
Recommended readings to deepen understanding of the subject matter.
Assigned homework of textbook reading and independent study
This lesson aims to provide a clear and practical understanding of what it means by management and to be a manager in today’s business world. The skills and knowledge gained in this lesson are crucial for understanding the subsequent modules, which will build upon these foundations.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This is lesson one of this course. It includes some Team Activities to kick start this course and give the learners some initial understanding through real-world exercise about the two concepts "Management " and “Organization” that will be studied in this course.
This lesson sets the foundation for the course, providing students with an understanding of the basics of organizational management. The subsequent lessons will delve deeper into each of these areas, expanding on the concepts introduced here. This lesson also introduces the learning outcomes, learning content, course outline, learning approaches, key textbooks, and assessment methods.
The materials contain:
1x a complete lesson PPT,
1 x an interactive team exercise
3 x class exercises and
a reading recommendations.
This course is designed to be interactive and engaging, encouraging learners to actively participate and apply their learning to real-world situations. We are excited to embark on this journey with you, exploring the fascinating world of organization management.
This comprehensive course is designed to equip individuals with the essential knowledge and skills needed to excel in the competitive world of selling travel and tourism products. It delves deep into the strategies, techniques, and best practices for marketing and personal selling within the travel and tourism industry.
Key Topics Covered:
Understanding the Travel and Tourism Industry: Explore the dynamic landscape of the travel and tourism sector, including its various segments, trends, and market dynamics. Gain insights into the diverse range of products and services offered in this industry.
Marketing Fundamentals: Learn the foundational principles of marketing as they apply to the travel and tourism sector. Discover how to identify target markets, conduct market research, and develop effective marketing strategies.
Product Development and Packaging: Explore the art of creating and packaging travel products that appeal to different customer segments. Learn how to design attractive travel packages and itineraries.
Personal Selling Techniques: Master the art of personal selling in the travel industry. Develop effective communication, persuasion, and negotiation skills to engage potential customers and close sales.
Customer Relationship Management: Understand the importance of building and maintaining strong customer relationships in the travel and tourism sector. Learn how to provide excellent customer service and foster loyalty.
Sales Strategies and Tactics: Explore various sales strategies, including consultative selling, relationship selling, and solution selling. Discover how to tailor your approach to different customer needs and preferences.
Case Studies and Practical Application: Apply your knowledge through real-world case studies and practical exercises. Analyze successful marketing and sales campaigns within the industry.
Embark on a captivating journey into the realm of Sustainable Tourism Theories and Practices with our immersive course, enhanced by real-world Case Studies. Delve deep into the core principles, strategies, and impactful practices that underpin sustainable tourism, provoking thought and sparking discussions.
Highlights:
Explore numerous exemplary cases of tourism development worldwide, including Antarctica, Benidorm, Spain, and Cancun, Mexico, to gain a comprehensive understanding of key theories and concepts in tourism development.
Examine the critical issues that need to be considered and addressed in the pursuit of sustainable tourism.
Content:
There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or to gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide.
All lessons will be based on the case-study approach, offer customized solutions and discussions to a tourist destination’s sustainable tourism development and highlight one issue related to management needs.
This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in the travel and tourism industry. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for sustainability and provide essential information to explore the topic further.
All lesson materials include reading materials, various exercises, activities, and assessments. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
